Service Excellence Workshops
These Workshops provides Education on Service Principles and interactive exercises to practices Service Excellence. Education means going beyond mere service training, encouraging your employees to think about a situation and the people they service, creating and collaborating to choose the best course of action, and then implementing together to deliver an excellent service experience.
These Workshops are based on the Service concepts from Ron Kaufman’s, New York Times bestseller book Uplifting Service.
The Foundation of Service Excellence™
If you are a organisation, looking at workshops for your employees, this essential two-day workshop teaches fundamental service principles to raise service levels and improve the customer experience at every point of contact. Here participants will learn about common service language and apply proven techniques to quickly solve service problems and boost service performance.
If you are a individual or a small team, searching workshops to improve your service performance or to learn Service Tool that can help you to deliver Superior Service. Participate at one of our open workshops. Access our workshop calendar to see more details.